Before I landed to my current job I was a Message Handling Specialist & Call Center Agent for local food chains, yes 2 accounts namely KRR & Wendy's. It was March 16, 2000 and an ordinary day at work, duty from 6am til 2pm and then school afterward. First shift are quite peak compare to mid shift as far as I can remember... well my schedules covered Breakfast & Lunch.
Anyway, that day at work...
"Kenny Roger's Roaster! This is Heidi, how can I help you? *in a lively voice* then the other line started talking and she sounded nice. I asked for her contact details, name and her food of choice. When she said she was Cheska Diaz I got a little excited because I was talking to the daughter of Mr. Paquito Diaz and the brother of Joko Diaz but I didn't show hints that I was thrilled to talk to her. So she asked for menu so I offered KRR's product, she's made her choice but uncertain yet with drinks. I gave her choices and when I mentioned that we served & delivered Cali, she asked "how much content of alcohol does Cali has?" and I was like "oh" I paused for a moment and said "one moment, please" I put her on hold and asked my seatmate Shai.
Me: "Ilan ba ang content or alcohol content ng Cali?"
Shai: "ahh..light lang naman un..1%.. yun sabihin mo 1%"
Me: "Ok, Thank you."
I got back to her and I don't remember now how long she have waited but I said "thank you for waiting".
Me: "ma'am, 1% alcohol content... it's just light. :)"
She thanked me after that and then she told me that she will give me something and I can pick it up at KRR in Park Square. so I was "ohh. thank you, Ma'am..." I don't exactly recall what I said to her, all I remember was that I was excited to see her. The next day after duty I went to KRR Park Square hoping I would see her, well a crew handed me this letter...
I kept this letter and every time I read her letter I still have the feeling I felt 10years ago. Out of the blue, one person you never ever met will make you feel good.
Zechariah 1:13 So the LORD spoke kind and comforting words to the angel who talked with me
Anyway, that day at work...
"Kenny Roger's Roaster! This is Heidi, how can I help you? *in a lively voice* then the other line started talking and she sounded nice. I asked for her contact details, name and her food of choice. When she said she was Cheska Diaz I got a little excited because I was talking to the daughter of Mr. Paquito Diaz and the brother of Joko Diaz but I didn't show hints that I was thrilled to talk to her. So she asked for menu so I offered KRR's product, she's made her choice but uncertain yet with drinks. I gave her choices and when I mentioned that we served & delivered Cali, she asked "how much content of alcohol does Cali has?" and I was like "oh" I paused for a moment and said "one moment, please" I put her on hold and asked my seatmate Shai.
Me: "Ilan ba ang content or alcohol content ng Cali?"
Shai: "ahh..light lang naman un..1%.. yun sabihin mo 1%"
Me: "Ok, Thank you."
I got back to her and I don't remember now how long she have waited but I said "thank you for waiting".
Me: "ma'am, 1% alcohol content... it's just light. :)"
She thanked me after that and then she told me that she will give me something and I can pick it up at KRR in Park Square. so I was "ohh. thank you, Ma'am..." I don't exactly recall what I said to her, all I remember was that I was excited to see her. The next day after duty I went to KRR Park Square hoping I would see her, well a crew handed me this letter...
I kept this letter and every time I read her letter I still have the feeling I felt 10years ago. Out of the blue, one person you never ever met will make you feel good.
Zechariah 1:13 So the LORD spoke kind and comforting words to the angel who talked with me
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